Key Information
- We do not provide international shipping.
- We do not ship to PO Boxes.
- Free shipping for Orders to UK customers.
- 1 - 2 working days delivery timescales for most customers
At SecureMyDoor, we aim to provide a transparent and easy-to-understand shipping process. Here’s everything you need to know about how we get our products from our warehouse to you.
Shipping is Free for Orders in the UK
We offer free & fast shipping on all orders.
Shipping Couriers
We use the following shipping couriers:
- Amazon Multi-Channel Fulfillment Shipping
- Royal Mail
- DPD
Please Note
- We only provide shipping to the UK.
- We do not provide international shipping.
- We do not ship to PO Boxes.
Product Availability
At SecureMyDoor, we are an authorised retailer. There may be instances where a product is marked as ‘In Stock’ but the feed hasn’t been updated yet. Real-time updates may not always be possible. If you wish to confirm whether a product is in stock, please reach out to our support team for assistance.
Delivery Window
Once your order has been shipped, it is not possible to change the delivery address. If you are unable to accept the delivery, the carrier will return the item to us or begin to charge a storage fee. If the package is refused and returned to SecureMyDoor, it will be treated as a return.
Estimated Delivery Times
Once your order leaves our warehouse, the transit time is 0 - 1 working days.
We partner with the best in the business to ensure your order arrives safely and on time. Our primary couriers include Amazon Multi-Channel Fulfillment Shipping, Royal Mail, and DPD. The choice of courier depends on your location and the size of your order.
Tracking Your Order
We believe in keeping you informed every step of the way. Once your order ships, you'll receive an email with your tracking number and a link to track your package. If your parcel has not arrived yet, please don't worry. You can track your order by visiting the Order Tracking page found in the Footer under Site Information. Please note that it may take 1-2 business days for tracking information to update in our system.
Receiving Your Order
Please inspect all items upon receipt to verify they are in proper condition. We inspect our packages before they leave the facility to ensure they are in brand-new condition.
Missing Items
We take great care in packaging your order, but we understand that sometimes things don't go as planned. If your order arrives with missing items, please contact us within 24 hours of delivery. Provide us with your order number and details of the missing items. We'll investigate and resolve the issue as swiftly as possible.
Notification of Defective or Damaged Products
We strongly advise customers to inspect and test any product immediately upon receipt. For products that arrive damaged, please report the damage within 24 hours of delivery so we can initiate a replacement or process a refund. We may request pictures of any damaged or defective items. After 24 hours of delivery, defective or damaged product replacements may be denied.
Order Status and Inquiries
For any questions or to check the status of your order, our customer support team is here to help. Reach out to us at hello@securemydoor.co.uk
We're committed to providing you with a response within 24 hours.
Customer Responsibility
It is the customer’s responsibility to ensure that the shipping address provided is accurate and that someone is available to receive the package. SecureMyDoor is not responsible for lost or delayed packages due to incorrect or incomplete addresses.
Signature Requirement
For security reasons, some orders may require a signature upon delivery. If this is the case, you will be notified during the checkout process.
Contact Us
Questions about the shipping policy should be sent to us at hello@securemydoor.co.uk