Q: Are all your products new?
A: Yes, we only sell brand-new products in factory condition, sourced directly from the manufacturer.
Q: How can I place an order?
A: Orders can be placed directly through our website. Simply select your products, add them to your cart, and proceed to checkout where you can enter your shipping and payment information.
Q: What payment methods do you accept?
A: During checkout at SecureMyDoor, you can select from various secure payment methods including Visa, Mastercard, American Express, Google Pay, Apple Pay. Our transactions are processed through Shopify Payments, which uses encrypted SSL security to protect your credit card information.
Q: How long does shipping take?
A: The typical delivery window is 1-2 working days, depending on your location and the specifics of your order.
Q: Do you offer international shipping?
A: Currently, we only ship within the UK. We do not ship internationally.
Q: What is your return policy?
A: You can return within 30 days of delivery for a full refund,
Q: How do I return an item?
A: To initiate a return, contact our customer service for an RMA (Return Material Authorisation) number by emailing hello@securemydoor.co.uk
Q: Do your products come with a warranty?
A: Yes, all our products come with a manufacturer's warranty. The specifics of the warranty can vary by brand and are detailed on each product's page.
Q: What should I do if my product is defective or damaged on arrival?
A: Please report the issue within 48 hours of delivery by contacting our customer support. We will guide you through the replacement or refund process. Photographs of the damage may be requested.
Q: How can I contact you if I have more questions?
A: You can reach our customer service team by emailing: hello@securemydoor.co.uk
Q: How can I stay updated on new products?
A: Join our community by subscribing to our newsletter. This way, you'll always be in the loop about new arrivals.
Contact Information
This FAQ page is designed to answer common questions and make your shopping experience with us as smooth and satisfying as possible. If you need further assistance, please don't hesitate to reach out. Our Contact email is hello@securemydoor.co.uk